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Returns

We hope you love your new schuh purchase. If you’re unhappy with the goods for any reason, please return your item to us with your receipt. We’re happy to offer a refund or exchange on unused items returned within 365 days. If you are returning items purchased from our clothing range please return items in their original condition including labels and tags intact and with original packaging. If the item is faulty we’re happy to offer a refund or exchange where available. As we do not offer a fitting service (with the exception of schuh Kids) please ensure your footwear is entirely suitable before use. This is in addition to, and does not affect your consumer rights. Full terms and conditions can be found on our terms and conditions page.

All online returns are FREE for 'myschuh' account holders or €3.00 if you don't have an account and will be deducted from your refund. Exchanges are FREE.
Items shipped and fulfilled by our Partners cannot be returned to our stores. Please use one of our returns options listed below to return the item to us.
Ex-Display items can not be returned to any of our stores as they are one off pairs. Please use one of our returns options listed below if the item is unsuitable.
Items being returned from our Sunglasses range must be returned in original packaging, including tags and labels along with any certification stickers to our stores or to us by post. When returning items from our Sunglasses range by post please ensure the item is securely boxed for transit, unfortunately we cannot accept items damaged in transit if the item has not been packaged securely.
Items purchased can only be returned to a schuh store which accepts the currency used to purchase the items.
Please Note: We are sorry to inform that schuh Giftcards are non refundable after they have been purchased.
Please Note: Due to hygiene reasons, we are unable to accept the return of socks when removed from their original packaging.

Single Shoe Sale/Mixed Shoe Sale Returns

If a single shoe or mixed shoe purchase is returned, only the discounted price will be refunded and the discount will be lost. Not to be used in conjunction with any other offer.

Returns Options

drop2shop

Returning goods couldn't be easier with drop2shop. Simply click on the link and follow the instructions to book your return, only takes 1 minute to complete and it’s completely label-free. To find your nearest drop2shop location and create your return, click here.

schuh store

Items purchased on our IE site can only be returned to an Irish schuh store. To do so, take along: Your confirmation email. The credit/debit card used to pay for the order (if applicable),and your returns form. Check our Store Info page for store locations and opening times.

Common Questions

As the stock in our ‘Ex-Display’ section are one-off pairs, we’re unable to offer an exchange, change the size, colour or style of items ordered from here. Due to the nature of the product, we’re unable to accept returns back in to our stores for these items. Please use one of our postal returns options listed above to return this for a refund.

Items purchased on our UK site can only be returned to a UK schuh store. To do so, take along:

Your confirmation email
The credit/debit card used to pay for the order (if applicable)
Your returns form

Check our Store Info page for store locations and opening times.

We kindly ask you to wait 2 weeks before contacting us regarding your return, once processed we will send you an email confirmation to advise this has been processed.

If for any reason your item breaks, please take the item and your proof of purchase to your closest schuh store for an inspection. If during the inspection a manufacturing defect is detected, a refund or replacement will be offered. If you are not able to take this to your closest schuh store, you can use one of the returns options listed above to send the item back to our Head Office for the inspection to be completed. Please include a note within your returns package including your full name, address, copy of your proof of purchase and your contact details.

Fill in the Returns Form that was enclosed with your order or enclose a note detailing your name, address, contact number and reason for return. Package the shoes carefully in their original box & a secure outer wrapper where possible, and send them back clearly addressed to:

Schuh Returns

Unit 613 Kilshane Avenue

Northwest Business Park

Ballycoolin

Ireland

D15 VW1X

We recommend you use some form of registered post in case you need to track your parcel. We will email you to let you know that your return has been processed within 3 working days of receiving it through the post.

If you need any further help, contact our Customer Experience Team.