Here To Help!
Returns
We hope you love your new schuh purchase. If you’re unhappy with the goods for any reason, please return your item to us with your receipt. We’re happy to offer a refund or exchange on unused items returned within 365 days. If the item is faulty we’re happy to offer a refund or exchange where available. As we do not offer a fitting service (with the exception of schuh Kids) please ensure your footwear is entirely suitable before use. This is in addition to, and does not affect your consumer rights. Full terms and conditions can be found on our terms and conditions page.
Items purchased can only be returned to a schuh store which accepts the currency used to purchase the items.
Ex-Display items can not be returned to any of our stores as they are one off pairs. Please use one of our returns options listed below if the item is unsuitable.
All online returns are FREE for 'myschuh' account holders or €3 if you don't have an account and will be deducted from your refund. Exchanges are FREE.
Please Note: Due to hygiene reasons, we are unable to accept the return of socks when removed from their original packaging.
drop2shop
Returning goods couldn't be easier with drop2shop. Simply click on the link and follow the instructions to book your return, only takes 1 minute to complete and it’s completely label-free.
To find your nearest drop2shop location and create your return, click here.
Returns to our High Street Stores
Items purchased on our IE site can only be returned to an Irish schuh store. To do so, take along:
- Your confirmation email
- The credit/debit card used to pay for the order (if applicable)
- Your returns form
Check our Store Info page for store locations and opening times.
Returns via Post
Fill in the Returns Form that was enclosed with your order or enclose a note detailing your name, address, contact number and reason for return. Package the shoes carefully in their original box & a secure outer wrapper where possible, and send them back clearly addressed to:
Schuh Returns
Unit 613 Kilshane Avenue
Northwest Business Park
Ballycoolin
Ireland
D15 VW1X
We recommend you use some form of registered post in case you need to track your parcel. We will email you to let you know that your return has been processed within 3 working days of receiving it through the post.
If you need any further help, contact our Customer Experience Team.
Returning 'Ex-Display' Items
As the stock in our ‘Ex-Display’ section are one-off pairs, we’re unable to offer an exchange, change the size, colour or style of items ordered from here. Due to the nature of the product, we’re unable to accept returns back in to our stores for these items.