If you have any questions, check our FAQ's for the answer. If our FAQ's can't answer it for you, we'll be glad to answer you in person!
We look forward to hearing from you!
Drop us a tweet or hop on to our facebook page and get in touch. One of our Customer Experience Team will get back to you as quick as they can.
Last week our team responded to your tweets in an average of 5 minutes and your Facebook messages in an average of 15 minutes.
The easiest and quickest way to get in touch with us is to use our Live Help service. Simply click on the Live Help tab at the top of the page and we'll connect you to a member of our friendly team straight away. Our Live Help opening hours are:
- Monday to Friday: 0915-1945
- Saturday: 1015-1645
- Sunday: 1115-1645
Email us anytime at [email protected] and we'll get back to you as soon as possible.
Prefer to call us? Customers can call our local-rate number 0207 100 1515. Our team are here to help throughout the week. Our opening hours are:
- Monday to Friday: 0900-2000
- Saturday: 1000-1700
- Sunday: 1100-1700
*All of our incoming and outgoing calls are recorded for training and quality purposes.
** When calling our stores, in certain circumstances your call may be recorded for training and quality purposes.
If your query is for any department other than the Customer Experience Team at schuh, please call +44 1506 460 250.
We aim to provide you with the best service possible at all times but sometimes things can go wrong along the way. If you are unhappy with the service you have received, please email us at [email protected] and a member of our complaints team will be in touch.
In the unlikely event that our Complaints Team are unable to resolve your complaint through our complaints handling procedure, the EU commission provides an online dispute resolution platform ("ODR Platform") for disputes regarding items bought online. You can find the ODR platform at http://ec.europa.eu/consumers/odr/.
If you'd like to write to us, drop us a line at the following address:
schuh Customer Experience Team
1 Neilson Square
Deans Industrial Estate
Schuh registered office:
schuh Limited, 1 Neilson Square, Deans Industrial Estate, Livingston, EH54 8RQ, Scotland, UK
Registered in Scotland No. 125327