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Sheffield Meadowhall Kids

Sheffield Meadowhall Kids
Sheffield Meadowhall Kids
Meadowhall Shopping CentreSheffieldS9 1EP
When calling our stores, in certain circumstances your call may be recorded for training and quality purposes.
02 Dec - 08 Dec
  • Mon0900 - 2200
  • Tue0900 - 2200
  • Wed0900 - 2200
  • Thu0900 - 2200
  • Fri0900 - 2200
  • Sat0900 - 2000
  • Sun1030 - 1700
09 Dec - 15 Dec
  • Mon0900 - 2200
  • Tue0900 - 2200
  • Wed0900 - 2200
  • Thu0900 - 2200
  • Fri0900 - 2200
  • Sat0900 - 2000
  • Sun1100 - 1700
Overall
97%
of 942 customers are happy with our overall service experience
Easy Score
97%
of 942 customers said they had an easy experience
Recommend
97%
of 942 customers would recommend schuh to a friend
What you say...
Rated 97.00% based on 942 customer reviews
Whilst in store, James was very attentive both of my young children needed measuring prior to trying on shoes. James had to pop into the back of the store to bring out various shoes. One point were James could improve on was he was a little vague as to what size to recommend after measuring, he did explain he had only been in role for a short time so this maybe due to confidence? He was however great with the children and they both came away very happy with the choices they had made. During the shopping experience James was asked by what seemed a senior member of staff to assist another customer, this did leave me feeling a little frustrated as this member of staff seemed to want to engage with the general public as opposed to serving them so we had to wait a while before James came back to us to conclude the service. We had to buy insoles for one of my daughters shoes and had to go next door to pay for them as the kids store do not have insoles on stock?? Whilst my wife payed for these she was a little bemused as to a member of staffs attitude toward James as he tried to explain the situation, again it would seem a senior member of staff directed James to another member of the team to facilitate. I would ask that the senior members of the team actually get stuck in and lead by example! My perception. Please pass on my thanks to James for a job well done.
All staff were really helpful. Amy was patient and helpful thanks
Went shopping for daughters new school shoes. (Dr Marten boots!!) All the staff were very friendly and welcoming especially Lia who took her time to build rapport with us all and put my daughter at ease. She did a size fitting and then brought out the styles asked for, plus some other personal recommendations based on our initial choice. She helped our daughter try on a few pairs making sure they were laced correctly and checking the sizing and fit. She enquired about our other requirements that might be fulfilled by Schuh and explained other ranges that they had (PE pumps, bags etc for school). There was then an issue with the boots we wanted (an odd sized shoe in a box) which was dealt with quickly and efficiently by the staff. After buying the boots Lia explained the 365 day return policy and the ''old shoes for charity £5 off'' function. All in all a top class customer service experience that made my 9 year old daughter very happy. Thanks.
Excellent customer service, it's very hard to come across a sales assistant that is well educated about problems with children's feet. however your sales assistant was very competent and well educated on the problems we have with our grandchild's feet. I shall be shopping a your store regular from know on. Thankyou for your excellent customer care.
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Local Info

We know that keeping your kids on trend is important, and that's why we have a kids dedicated store next to our adult store in the Meadowhall Shopping Centre. We have a huge range of brands such as Converse, Nike, Vans and many more which will keep your kids looking fresh and if they need school shoes, we've got them sorted! We also offer a free kids fitting service in-store so come on down!

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