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Whiteley/Whiteley schuh store

Whiteley

Whiteley Shopping CentreUnit A3WhiteleyPO15 7PD0148 985 4919
WiFi availableKids products availableParking available
23 Oct - 29 Oct
  • Mon 0900 - 2000
  • Tue 0900 - 2000
  • Wed 0900 - 2000
  • Thu 0900 - 2000
  • Fri 0900 - 2000
  • Sat 0900 - 1900
  • Sun1000 - 1700

30 Oct - 05 Nov
  • Mon 0900 - 2000
  • Tue 0900 - 2000
  • Wed 0900 - 2000
  • Thu 0900 - 2000
  • Fri 0900 - 2000
  • Sat 0900 - 1900
  • Sun1000 - 1700

Overall
95%
of 137 customers are happy with our overall service experience
Easy Score
96%
of 137 customers said they had an easy experience
Recommend
95%
of 137 customers would recommend schuh to a friend
What you say...
I ordered a pair of converse trainers last night for collection from the Whiteley store. Unfortunately, I didn't realise the size 4 ordered was in fact a children's size and I intended to by an adult size 4. I popped to the store this afternoon, wh...read full review I ordered a pair of converse trainers last night for collection from the Whiteley store. Unfortunately, I didn't realise the size 4 ordered was in fact a children's size and I intended to by an adult size 4. I popped to the store this afternoon, where there we 2 size 4 children's shoes awaiting my collection, although, my email receipt only showed the purchase of one pair of shoes! The store representative, was absolutely fantastic and resolving this issue. She called customer services on my behalf to double check to see if I had been charged twice for the transaction, which I had. Once this had been established, she refunded me for the two purchases of the incorrect shoe size 4's for children. I then purchased a adult shoe size 3 and the young lady who helped me then gave a discount of 20% for the trouble and confusion of two charges when there should have only been one. I was extremely impressed with the service provided by the shop assistant and the speed with which she dealt with the problem. At no point was I made to feel inadequate for my mistake in the wrong size ordered. Due to this service, I will shop again online (taking care to note the sizes)! And most definitely will shop at the store again. Well done that lady, I'm only sorry I didn't get her name.
Amy was helpful and knowledgeable with the shoes I wanted. Amy was helpful and knowledgeable with the shoes I wanted.
Very lovely staff and made it an easy process of getting new shoes. Very lovely staff and made it an easy process of getting new shoes.
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Local Info

Positioned between Portsmouth and Southampton, our store in Whitely is located in the Whitely Shopping Centre. We have a huge range of brands to suit all tastes including Nike, Converse, Vans and many more. Whether you're a lover of trainers or looking for the perfect pair of heels, you're sure to find something here at schuh. We also offer a great selection of kids shoes so your little ones can be on trend with you too!