The staff could not have been more helpful - I was very impressed with the service and attention to detail.
Went into Swansea store to return an item & my daughter tried on a pair of Dr Martin boots. Sales assistant Tom came over & couldn’t have been more helpful. Nothing was too much trouble, he had an excellent knowledge of the product & sizing process. It was such a positive experience that my little boy wanted some shoes & we ended up buying him a pair. Tom was fantastic with him too. So what originally started out as a simple trip to return a pair of shoes ended up with 2 sales for you! Tom is a credit to your company and an excellent role model of a young professional sales person. Thank you.
Got absolutely excellent service this morning from the two young girls in the Swords store. They were extremely helpful, chatty and friendly, despite it being a dark, miserable Saturday morning in Swords (and early!). I was exchanging a pair of Dr Martens 1461 shoes that were too big and a pair of Schuh Chaos boots that were too small and the process for both couldn't have been easier as I thought I'd get hassle with trying to change two pairs of boots/shoes. Schuh are excellent for returns and it was very easy to return the Schuh Chaos boots which were small-fitting and order a larger pair to be delivered to my work address in a few days and to also try a smaller pair of Dr Martens shoes in the shop to see if they were okay. The whole process was so straightforward and the two girls were wonderful and very helpful. I went out smiling with a new pair of Dr Martens in a better fitting size and also will be receiving the Chaos boots in a few days in a bigger size (I never knew Schuh footwear was small-fitting but the girls told me that they were which will be useful for future ordering!). Very successful day and I also saw so many lovely boots that I was seriously tempted to get more but can't (for a while anyway!) after the amount I spent at Christmas! Special mention goes to the two girls in the shop - they were lovely and made everything so easy! Top marks to them both! :)
Very helpful and friendly assistance
Our store in the beautiful coastal city of Swansea is located in the Quadrant Shopping Centre. We have a huge range of brands to suit all tastes including Nike, Converse, Vans and many more. Whether you're a lover of trainers or looking for the perfect pair of heels, you're sure to find something here at schuh. We also offer a great selection of kids shoes so your little ones can be on trend with you too!