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Hanley/Hanley schuh store

Hanley

The Potteries Shopping CentreMiddle Mall Unit 113HanleyST1 1PS0178 269 2161
Kids products availableParking available
24 Jul - 30 Jul
  • Mon 0900 - 1800
  • Tue 0900 - 1800
  • Wed 0900 - 1800
  • Thu 0900 - 2000
  • Fri 0900 - 1800
  • Sat 0900 - 1800
  • Sun1030 - 1630

31 Jul - 06 Aug
  • Mon 0900 - 1800
  • Tue 0900 - 1800
  • Wed 0900 - 1800
  • Thu 0900 - 2000
  • Fri 0900 - 1800
  • Sat 0900 - 1800
  • Sun1030 - 1630

Overall
96%
of 107 customers are happy with our overall service experience
Easy Score
97%
of 107 customers said they had an easy experience
Recommend
96%
of 107 customers would recommend schuh to a friend
What you say...
I entered the store on a busy afternoon to purchase my daughter first pair of converse. She was sized up but unfortunately I didn't feel 100% confident that they were right for me . I went to the cashier and met Rachel I explained my concerns and she...read full review I entered the store on a busy afternoon to purchase my daughter first pair of converse. She was sized up but unfortunately I didn't feel 100% confident that they were right for me . I went to the cashier and met Rachel I explained my concerns and she immediately said ok I will check again for you it's no problem . I was extremely happy with her attitude she took the time to look at my daughter and size her again . Excellent customer service she is a credit to the company showing genuine enthusiasm for her job she said she wanted the shoes to be right for my daughter . She should be recognised for her service & commitment . Thank Rachel . Next
Excellent service from staff in store.. very accommodating with wanting to try on different sizes... Shoes are spot on... fitted as hoped and son had no issues wearing them.. did not cause any discomfort.. Excellent service from staff in store.. very accommodating with wanting to try on different sizes... Shoes are spot on... fitted as hoped and son had no issues wearing them.. did not cause any discomfort..
Where do I start....awful service! When I went into store to purchase the shoes there is no where near enough staff!...the poor staff are running around like idiots not knowing who the shoes are for/who is serving who/ who is waiting to pay....just a...read full review Where do I start....awful service! When I went into store to purchase the shoes there is no where near enough staff!...the poor staff are running around like idiots not knowing who the shoes are for/who is serving who/ who is waiting to pay....just appears as one big in organised mess!!! There isn't enough staff to give a good level of service!....the next day I returned to store as I needed to return the shoes as I had worn them for an hour and the metallic had come off (not acceptable for £47!) ....the girl who served me was incredibly rude telling me it's an "external factor" ....and wouldn't refund my money!.... disgusting. After i asked to speak to the area manager to take this further she then rang her manager (who was in the back office) to explain I wasn't happy and was almost laughing to her down the phone (I was stood right next to her....the manager then said for her to just give me my money back( which is what they should of done to begin with!...the manager should of come out to talk to me in person instead to talking through that girl (possibly the assistant manager but I'm not sure) I will not be returning. If I want anything I will go to the Trafford store where I always receive great service.
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Local Info

Our store in Hanley is located in the Potteries Shoppping Centre. With plenty of parking available, this is a shopper's paradise! We have a huge range of brands to suit all tastes including Nike, Converse, Vans and many more. Whether you're a lover of trainers or looking for the perfect pair of heels, you're sure to find something here at schuh. We also offer a great selection of kids shoes so your little ones can be on trend with you too!